Shipping, Returns & Privacy
Shipping & Freight
Shipment processing time
- All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or public holidays.
- If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
- Shipping charges for your order will be calculated and displayed at checkout. These rates include delivery to your door and insurance against damage or loss during transit.
Shipment to P.O. Boxes
- We can only ship to residential or business addresses.
- We cannot deliver to PO Boxes.
Shipment Confirmation & Tracking
- You will receive a confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
- At checkout you can choose to collect the goods from our premises in Tully, North Queensland.
- Choose this option if you live close by and would like to pick up in person.
- You may also choose this option if you would like to arrange your own freight provider (at your expense).
- We will be in contact to provide the pick up address and to make arrangements once your order has been placed.
Damages or Loss
- Insurance is included in the freight charges. If your order is lost or damaged, please contact the shipment carrier to file a claim.
- Please take photographs and save all packaging materials and damaged goods before making a claim.
- We do not arrange shipping overseas at this time. You can choose “Local Pickup” and make your own freight arrangements if you wish.
Warranty & Returns
Data & Privacy